Operations assistant
Operations
Files, enters, reminds and chases. All the admin that piles up and nobody wants to do.
- Slack
- Microsoft Teams
Price on request
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Operations
Executive assistant
In the morning you get ten lines: what is urgent, what is already done, what is waiting on a decision from you. The rest was handled, filed or pushed back following your rules, while you slept.
What you are dealing with today
You open your inbox in the morning and close it an hour later having decided nothing. The things that actually commit you are buried between an invoice, a reminder and three people in copy.
Where this happens
- Architecture practice
120 emails a day, about ten of which actually commit you.
- Small manufacturer
the owner decides everything, so everything ends up on their desk.
- Consultancy
finding one meeting slot takes a week of email.
What it does
Its remit as delivered. You can widen it or narrow it during setup.
- Sorts your inbox and answers what is routine
- Protects your calendar and arbitrates requests for your time
- Prepares your meetings: agenda, documents, context
- Sends you a ten-line morning briefing
Where it works
It replies on your channels, from your addresses and your numbers.
- Slack
- Microsoft Teams
- Phone
A typical day
- 07:00 Info
Morning briefing sent: 3 decisions are waiting.
- 11:15 Done
41 emails handled, 6 brought to you.
- 16:40 Needs review
Two meetings overlap tomorrow. It suggests which one to move.
An example of what you see go by during the day.
Setup
Three steps, done with you.
- 01
We connect its channels
Inbox, WhatsApp, calendar, Slack. With your access, in front of you.
- 02
We set its limits
What it does alone, what it brings to you, and above which amount.
- 03
We test on real cases
You review its first replies before letting it work.
What it costs
The price depends on volume and on the channels connected. It is agreed with you before any setup.
Price on request See pricing
Questions about this role
How long before it is operational?
Setup is done with you. We give you a firm timescale once we have seen your channels, your volume and the limits to set.
Can it work alongside my current team?
Yes. It takes the repetitive part of the job and passes the rest to the right person, with the full context.
Can I change its remit later?
Yes, at any time. You widen what it does alone once you have seen it do the job well.
Other roles worth handing over
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Scheduling coordinator
Operations
Keeps the schedule, books appointments, fills cancellations and tells everyone.
- Phone
- +1
Price on request -
Customer support agent
Support
Answers your customers on WhatsApp, by email and on chat, settles the routine requests and hands you the rest.
- Website chat
- +1
Price on request
Live
Your team is ready to start.
Book a slot. We look at your business together and pick the first role worth handing over.