Customer support agent
Support
Answers your customers on WhatsApp, by email and on chat, settles the routine requests and hands you the rest.
- Website chat
- +1
Price on request
Back to the catalog
Support
Phone receptionist
A missed call is a lost customer. It answers while you are already with someone, in the evening and on Saturday, speaks naturally, and sends you the message with what you need in order to call back.
What you are dealing with today
The phone rings while your hands are in an engine, or while you are with someone. You call back in the evening and they have already called a competitor. Missed calls show up in no report, which is exactly the problem.
Where this happens
- Garage
the phone rings while you are under a car.
- Home-care nurses
calls come in during the round, never during office hours.
- Building trade
you are on site, and the job goes to whoever picks up.
What it does
Its remit as delivered. You can widen it or narrow it during setup.
- Answers the calls nobody is free to take
- Takes the message and sends it to you with the context
- Books appointments straight into your calendar
- Puts the genuinely urgent calls through to you right away
Where it works
It replies on your channels, from your addresses and your numbers.
- Phone
- Slack
A typical day
- 08:45 Done
7 calls taken while you were out on your morning round.
- 12:10 Info
2 appointments booked for Thursday morning.
- 15:30 Needs review
One call marked urgent is waiting for your call back.
An example of what you see go by during the day.
Setup
Three steps, done with you.
- 01
We connect its channels
Inbox, WhatsApp, calendar, Slack. With your access, in front of you.
- 02
We set its limits
What it does alone, what it brings to you, and above which amount.
- 03
We test on real cases
You review its first replies before letting it work.
What it costs
The price depends on volume and on the channels connected. It is agreed with you before any setup.
Price on request See pricing
Questions about this role
How long before it is operational?
Setup is done with you. We give you a firm timescale once we have seen your channels, your volume and the limits to set.
Can it work alongside my current team?
Yes. It takes the repetitive part of the job and passes the rest to the right person, with the full context.
Can I change its remit later?
Yes, at any time. You widen what it does alone once you have seen it do the job well.
Other roles worth handing over
-
-
After-sales assistant
Support
Follows returns, warranties and complaints end to end, and chases carriers so you do not have to.
- Phone
Price on request -
Sales development rep
Sales
Answers leads within minutes, qualifies them against your criteria and fills your calendar.
- Phone
- +1
Price on request
Live
Your team is ready to start.
Book a slot. We look at your business together and pick the first role worth handing over.