After-sales assistant
Support
Follows returns, warranties and complaints end to end, and chases carriers so you do not have to.
- Phone
Price on request
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Support
Customer support agent
It takes the queue from the first hour and answers in your tone, with your information. Nobody waits three days for a two-line reply. Anything outside its remit reaches you summarised, with the full history attached.
What you are dealing with today
The same questions come back all day: where is my order, is it in stock, how do I send this back. Meanwhile the one request that actually deserved your attention has been waiting three days.
Where this happens
- E-commerce
40 messages a day, 30 of them asking where the parcel is.
- Dental practice
patients message on WhatsApp to move an appointment, nobody looks before 6pm.
- Wholesaler
is this part in stock, asked one part at a time, all day long.
What it does
Its remit as delivered. You can widen it or narrow it during setup.
- Answers questions about orders, delivery times and returns
- Sorts, tags and prioritises incoming requests
- Drafts the delicate replies and submits them before sending
- Escalates sensitive cases with a three-line summary
Where it works
It replies on your channels, from your addresses and your numbers.
- Website chat
- Phone
A typical day
- 08:02 Done
Overnight queue cleared: 18 requests handled.
- 11:40 Needs review
A refund is over your threshold. It is waiting for your approval.
- 17:15 Info
End-of-day recap sent to Slack.
An example of what you see go by during the day.
Setup
Three steps, done with you.
- 01
We connect its channels
Inbox, WhatsApp, calendar, Slack. With your access, in front of you.
- 02
We set its limits
What it does alone, what it brings to you, and above which amount.
- 03
We test on real cases
You review its first replies before letting it work.
What it costs
The price depends on volume and on the channels connected. It is agreed with you before any setup.
Price on request See pricing
Questions about this role
How long before it is operational?
Setup is done with you. We give you a firm timescale once we have seen your channels, your volume and the limits to set.
Can it work alongside my current team?
Yes. It takes the repetitive part of the job and passes the rest to the right person, with the full context.
Can I change its remit later?
Yes, at any time. You widen what it does alone once you have seen it do the job well.
Other roles worth handing over
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-
Phone receptionist
Support
Picks up every call, takes the message, sorts the urgent from the rest and books appointments in your calendar.
- Phone
- +1
Price on request -
Sales development rep
Sales
Answers leads within minutes, qualifies them against your criteria and fills your calendar.
- Phone
- +1
Price on request
Live
Your team is ready to start.
Book a slot. We look at your business together and pick the first role worth handing over.