Customer support agent
Support
Answers your customers on WhatsApp, by email and on chat, settles the routine requests and hands you the rest.
- Website chat
- +1
Price on request
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Support
After-sales assistant
Every case moves without you: the missing document is requested, the carrier is chased, the customer is kept informed. You only step in for the commercial gestures.
What you are dealing with today
One return is ten emails: the customer, the carrier, the supplier, then the customer again. The case sits for a week because nobody has time to chase it, and you are the one who gets the bad review.
Where this happens
- Furniture
a parcel arrives damaged and needs photos, a carrier report and a replacement.
- Appliances
a warranty claim with the manufacturer, invoice and serial number in hand.
- Clothing
returns every day, and one slow refund turns into a dispute.
What it does
Its remit as delivered. You can widen it or narrow it during setup.
- Opens and tracks return and warranty cases
- Chases carriers and suppliers
- Keeps the customer informed at every step
- Flags cases open for more than five days
Where it works
It replies on your channels, from your addresses and your numbers.
- Phone
A typical day
- 09:20 Done
4 cases opened, acknowledgements sent.
- 14:05 Needs review
A goodwill gesture is proposed. It is waiting for your approval.
- 16:30 Info
3 carriers chased, 2 replied.
An example of what you see go by during the day.
Setup
Three steps, done with you.
- 01
We connect its channels
Inbox, WhatsApp, calendar, Slack. With your access, in front of you.
- 02
We set its limits
What it does alone, what it brings to you, and above which amount.
- 03
We test on real cases
You review its first replies before letting it work.
What it costs
The price depends on volume and on the channels connected. It is agreed with you before any setup.
Price on request See pricing
Questions about this role
How long before it is operational?
Setup is done with you. We give you a firm timescale once we have seen your channels, your volume and the limits to set.
Can it work alongside my current team?
Yes. It takes the repetitive part of the job and passes the rest to the right person, with the full context.
Can I change its remit later?
Yes, at any time. You widen what it does alone once you have seen it do the job well.
Other roles worth handing over
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Phone receptionist
Support
Picks up every call, takes the message, sorts the urgent from the rest and books appointments in your calendar.
- Phone
- +1
Price on request -
Sales development rep
Sales
Answers leads within minutes, qualifies them against your criteria and fills your calendar.
- Phone
- +1
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Live
Your team is ready to start.
Book a slot. We look at your business together and pick the first role worth handing over.